Partners

Better retail, together on Shopify

Some of our best work starts with a conversation.

It might be bringing us into a Shopify POS agency project, a retailer using one of our apps who needs help working through a particular operational challenge, or another app developer looking to build an integration.

Whatever brings us together, we're happy to get involved, share what we know and help work together to find the right solution.

Work with us Meet our partnersarrow_downward

Ways we work together

However you found us, there's a way in

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Agencies and consultants

Bring us into a client project when you need specialist knowledge around Shopify POS, inventory or physical retail. We can help with early scoping, work alongside your technical team and support the retailer through onboarding and launch, while you retain ownership of the client relationship.

storefront

Retailers and brands

Sometimes a partnership starts after you've installed one of our apps. You might have a more complex workflow to solve, be rolling out across multiple locations or simply want to talk through the best way of doing something. We're happy to get into the retail details with you.

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App developers

Retail rarely involves a single app. If our products sit alongside yours and there's an opportunity to make them work better together, we'd love to talk. That could mean an integration, sharing knowledge or simply making sure merchants get a smoother experience.

Bringing retail experience to your projects

Online and in-store run on the same platform. They don't work the same way.

In a store, technology is only part of the picture. You also have people, processes and the physical space to think about. A delay that barely registers online can feel painfully slow with a customer standing at the counter, and a workflow that makes perfect sense on paper can quickly fall apart on a busy shop floor.

Even the physical layout matters. A stockroom directly beneath the shop floor creates a very different operation from one that's ten minutes away. Some stores fulfil online orders from a basement warehouse. Others rely on stock being moved between several locations.

We've spent years working with retailers solving these kinds of problems. Successful Shopify POS projects aren't just about choosing the right technology. They're about understanding how a store actually operates, how its people work and what happens when things don't go to plan.

That experience means we know the questions to ask, the details that are easy to miss and where issues are likely to arise. Working with Pimsical gives you another pair of experienced eyes on the project, backed by practical knowledge of making Shopify work in physical retail.

assignment_returnHow do returns work across locations?
move_downHow is stock transferred between stores?
inventory_2Where does stock actually live?
finance_modeWho carries out stocktakes, and how?
wifi_offWhat happens if the Wi-Fi goes down?
schoolHow quickly can new store staff learn the system?
printWhat hardware, scanners and printers are involved?
scheduleWhat happens when something goes wrong on a Saturday afternoon?

How we get involved

A quick sense-check, or part of the project team

Sometimes it's a quick conversation to sense-check an idea or answer a question. Other times, we become part of the wider project team, working alongside your technical, operational or client teams from early scoping through to launch.

There's no fixed way of working together. We can get involved wherever our retail experience and technical knowledge can add the most value. We can help with:

check_circleEarly project and Shopify POS scoping
check_circleStocktake and inventory processes
check_circleReturns and transfers between locations
check_circleStockrooms, warehouses and fulfilment
check_circleHardware and scanning requirements
check_circleStore staff workflows
check_circleConnectivity and offline operation
check_circleThird-party suppliers and systems
check_circleOnboarding and go-live
check_circleOngoing support requirements

Experience you can call on

Pimsical founder Jordan Finneran leads our collaborations.

Jordan is the winner of the 2025 Shopify Build Community Award and brings experience from Gymshark and Checkout Blocks. Through Pimsical, he's also built up practical knowledge from supporting thousands of stocktakes and inventory workflows.

Jordan can join early scoping calls, work alongside technical teams, talk directly with retailers about how their stores actually operate and help spot potential problems before they cause issues on the shop floor.

You're not being handed over to a partner manager or support queue. When you work with Pimsical, you get direct access to Jordan and the practical experience behind the products. Our aim is simple: to become an extension of your team when you need us, without getting in the way when you don't.

Shopify Build Community Award: 2025 winner
stock takes and inventory counts ran: 19,660+
previously at: Gymshark · Checkout Blocks

Who we work with

Comfortable with the architect and the till

Physical retail projects rarely sit neatly with one team. We're used to working across technical, ecommerce, retail and operational teams, and with people with very different levels of technical knowledge.

On the agency and technology side

Technical architects
Ecommerce consultants
Project and delivery teams
Sales and solutions teams
App developers

On the retailer side

Heads of retail
Store managers
Stock controllers and inventory managers
Operations and logistics teams
Ecommerce teams
Founders and CEOs

We're equally comfortable talking through technical requirements with an architect or app developer as we are working out what actually needs to happen when a customer returns something at the till.

The right solution comes first

Our partnerships aren't built around referral fees or commissions. Our goal is to set everyone involved up for success. If one of our apps is the right solution, we'll recommend it. If another app would do the job better, we'll tell you that too.

The right solution matters more to us than making a sale.

Our agency partners

Agencies we work alongside

About

The Working Party is Australia and New Zealand's eCommerce partner for strategic growth, precision engineering and intelligent design. As Shopify Platinum and Elite Klaviyo Partners, we guide retailers through complex platform builds, world-class UX/UI design and performance optimisation. Our senior ANZ-based team of specialists partner closely with retailers like JB Hi-Fi, KOOKAÏ and Farmers Pick to deliver long-term, measurable growth.

Why they work with us

We picked Pimsical because it solves retail operations inside Shopify itself. Stock takes, staff discounts and warehouse syncing all run through the platform the team already knows, using the POS and scanning hardware already in place. That keeps inventory data in one place and cuts down the manual reconciliation that comes with running separate tools. It's a focused app from a small, founder-led team — well suited to a retailer that needs stock and discounts handled properly, without the overhead of a heavier platform.

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About

ShopiShopa Consulting delivers Shopify Plus & Shopify POS Technology Consulting for mid-sized and major corporations

Why they work with us

We did our first Shopify POS project back in 2017. Since then, we have worked on many Shopify POS implementation in France, and of course we have had to find solutions for all the inventory-related tasks not natively provided inside Shopify. We used to install Stocky, we now rely most of the time on Pimsical App.

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Custom Shopify POS tiles built with Swanky

Why they work with us

His professionalism, knowledge and excellent communication helped us meet a tight timeline for our client. If you are looking to engineer custom functionality for Shopify POS, you could do far worse than organising a call with Jordan.

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About

Kubix is a Shopify Platinum Partner helping ambitious brands build better eCommerce experiences, from POS and B2B commerce to growth strategy, paid media, CRO, and SEO. We map, we integrate, we create. Working as committed growth partners to ambitious businesses, we are not just another agency.

Why they work with us

Pimsical solve specific functional gaps that exist within the Shopify ecosystem for our retail clients. Their support is second-to-none and we have complete confidence recommending their gaps to our diverse list of clients.

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About

Dedicated Shopify agency - helping businesses migrate to, or grow on, Shopify. Building shops that's easy to use for both the merchant and the user. Specialized in, but not excluded to, Markets, B2B and POS.

Why they work with us

Because Jordan is a genius. Also, he solves a nice gap for merchants that used to use Stocky.

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About

Shopify Premier Partner building commerce for retail and fashion brands.

Visit Dear Digitalarrow_outward

Want to work together?

Whether you're planning a Shopify retail project, already using one of our apps or think there's an opportunity for our products to work together, we'd love to hear from you.
Tell us a little about what you're working on and we'll take it from there.

Start a conversation